You can manage and resolve conflict in your workplace or in your area, by first being mindfully aware that you’ve been provoked.
That awareness gives you time to pause and choose a better response, rather than escalating the argument with defensive statements or hurtful words.
“Peace is not just the absence of conflict; peace is the creation of an environment where all can flourish.”
—Nelson Mandela
I like how Tamara Levitt explains that managing our response can allow “anger to soften, clarity to surface, and resolutions to emerge.”
It helps to allow others to feel heard.
